Privacy Policy

Effective Date: September 2, 2026

At Sigh Dye, we respect your privacy and are committed to protecting the personal information you share with us when visiting our website or purchasing our custom garments.

1. Who We Are

Our website address is: https://sighdye.com. Sigh Dye is an online storefront offering custom, hand-dyed apparel.

2. Information We Collect and Why

When You Browse Our Store

While you visit our site, we track:

  • Products viewed: We use this to show you items you’ve recently viewed.

  • Location, IP address, and browser type: Used for calculating accurate shipping costs and applicable state or county sales tax.

  • Cookies: We set temporary cookies to keep track of your cart contents while you browse.

When You Make a Purchase

When you order from us, we collect information necessary to fulfill your order, including:

  • Your Name

  • Billing & Shipping Address

  • Email Address & Phone Number

  • Payment Information

We use this information to:

  • Ship your order and send you status updates.

  • Respond to customer service inquiries, refunds, or questions.

  • Comply with legal requirements, such as tax accounting.

  • Prevent fraudulent transactions.

3. Payment Processing

We accept payments through Square. When processing payments, your payment details (such as purchase totals and billing information) are securely transmitted directly to Square to complete the transaction safely. We do not store full credit card numbers on our servers.

4. Data Retention

We retain personal order information (such as your name, contact details, and shipping address) for up to 7 years to comply with tax laws and accounting record-keeping requirements.

5. Who Has Access to Your Data

Only essential team members (administrators and store managers) have access to customer and order information necessary to prepare shipments, issue refunds, and provide support.

6. Your Rights

If you have an account or have placed an order on this site, you may request an exported file of the personal data we hold about you or request that we delete any personal data we hold. This excludes data we are required to retain for administrative, tax, legal, or security purposes.

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